QA Portal

System Settings

Main API Key

Convoso API Key

Webhook URL

Convoso Username

Convoso Password

Dispositions to Pull

NI — Not Interested DA — Dead Air NAGT — No Agent CB — Call Back DQ — Disqualified TFR — Transfer

Campaigns to Pull

Agents to Pull

Checked = pull only those agents. None checked = pull all agents.

Recordings per Pull

Agent Stats Report ID

Auto-refresh leaderboard every 60s (only check this when the Report ID above is TODAY's report — leave unchecked for a past date, which won't change)

Pull Recordings Now

Requires npm run serve running in the pc-puller folder on your PC (see README).

API keys and settings are stored securely. Level 2 access required to view/edit.